Ideski losizo & amathikithi
Okurekhodiwe kufika njengenothi langaphakathi ethikithini umenzeli wakho asevele elivulile — hhayi njengodaba olusha olungacelwanga muntu.
1. Umbuzo lesi sici obekufanele siwuphendule kuqala
Yiliphi ithikithi?
Ukudala ithikithi ngayo yonke iseshini ehlonziwe bekungaba ugaxekile: iqembu lakho losizo belizothola izindaba ezingavulwanga muntu. Ukufaka inothi kuwo wonke amathikithi lowo muntu ake wawabhala nakho bekungaba ugaxekile, kodwa kuhamba kancane.
Ngakho: inothi langaphakathi ethikithini lakamuva lomthumeli ELIVULIWE. Uma lingekho ithikithi elivuliwe, akwenzeki lutho nhlobo. Ngaleyo ndlela asilokothi sidale udaba ikhasimende lakho elingaluqalanga, futhi umenzeli uthola okurekhodiwe lapho asevele ebheka khona.
Kungaphakathi, akuwona umphakathi. Isixhumanisi siya ku-MousePlayer. Ikhasimende lakho akufanele lisibone, futhi belingeke likwazi ukusilandela noma kunjalo.
2. Zendesk Support ne-Freshdesk
Kokubili kuyasekelwa futhi kuxazulula umsebenzi ofanayo ngezindlela ezihlukene. Akudingeki ukhathazeke ngalokho — kodwa kuchaza ukuthi kungani ifomu licela izinto ezihluke kancane.
| Zendesk Support | Freshdesk | |
|---|---|---|
| Isizinda esingaphansi | acme kusuka ku-acme.zendesk.com | acme kusuka ku-acme.freshdesk.com |
| I-imeyili yomenzeli | iyadingeka — i-Zendesk ingena njenge- email/token | ayidingeki, kushiye kungenalutho |
| Ithokheni ye-API | Isikhungo Somphathi → Izinhlelo Nokuhlanganisa → Ama-API | Izilungiselelo zephrofayela yakho |
| Inothi liba | amazwana angaphakathi ethikithini | inothi eliyimfihlo ethikithini |
Namathisela yonke i-URL enkambini yesizinda esingaphansi uma kulula — siyayifushanisa ibe yingxenye esiyidingayo, ngakho https://acme.zendesk.com/agent/tickets/1 kuba acme.
3. Isebenza nini
Lapho iseshini ihlonzwa — lapho isayithi lakho libiza MousePlayer.setUserId(), lapho ibhuloho lethu lokuhlaziya lifunda libuyise i-ID ehlukile, noma lapho iseva yakho ibiza isiphetho sokuhlonza.
Ngekheli le-imeyili kuphela
Ithikithi lingelomthumeli, futhi ideski losizo lazi lowo mthumeli nge-imeyili yakhe. Inombolo yenkontileka ayifinyeleli ndawo lapho, ngakho akuthunyelwa lutho.
Okwamathikithi avuliwe kuphela
Amathikithi axazululiwe navaliwe ayeqiwa. Inothi odabeni olungasabhekwa muntu alisizi muntu, futhi belizobuyisela ithikithi elivaliwe phambi kwabenzeli bakho ngaphandle kwesizathu.
Uma umthumeli engenalo ithikithi elivuliwe, lokhu kubalwa njengokuqediwe, hhayi ukwehluleka — yisimo esivamile, futhi ukuphinda kuzanywe bekungeke kushintshe lutho.
4. Okubonwa umenzeli
Inothi langaphakathi elilodwa: MousePlayer: okurekhodiwe kweseshini okuvela ku-<email> kulandelwe isixhumanisi. Ukuchofoza kanye bese bebuka lokho umuntu akwenzile ngempela, eduze kwalokho akubhale ngakho.
Lapho lokhu kuba nenani khona
- Amathikithi athi “Akusebenzi”. Okurekhodiwe kuvame ukubonisa ngemizuzwana engamashumi amabili lokho ukushintshana nge-imeyili kathathu okungeke kukuveze.
- Izinyathelo zokuphinda inkinga okungekho muntu ongaziphinda. Awusazidingi — uneseshini.
- Ukuchofoza ngentukuthelo nokuchofoza okungaphendulwa ikhasimende elingakusho neze, ngoba licabanga ukuthi umkhiqizo usebenza kanjalo.
Ithokheni ayiphumi neze kuseva yethu
Igcinwa ibethelwe nge-AES-256-GCM, ayiphinde iboniswe ngemva kokugcina, futhi igcinwa ngaphandle kolayini wangaphakathi othwala umsebenzi ngamabomu.
5. Help Scout, Front ne-Gorgias
Amanye amadeski osizo amathathu. Womathathu abeka inothi langaphakathi engxoxweni evuliwe, futhi afinyelela lapho ngezindlela ezihlukene.
| Okunikezayo | Isizinda esingaphansi | |
|---|---|---|
| Help Scout | i-ID yeklayenti nemfihlo yeklayenti yohlelo lwangaphakathi | akudingeki |
| Front | ithokheni ye-API ne-ID yelungu leqembu | akudingeki |
| Gorgias | i-imeyili yomenzeli nokhiye we-API | kuyadingeka |
I-Help Scout ishintshanisa ngaphambi kokuxhumana
Ayiyamukeli imfihlo yeklayenti ngokuqondile. Ibhuloho liqala liyishintshe lithole ithokheni yokufinyelela yesikhashana — indlela yeziqinisekiso zeklayenti, eyenzelwe ukuhlanganisa okuzisebenzelayo kunokumela umsebenzisi. Ithokheni ihlala enkumbulweni phakathi nesikhathi sayo sokusebenza; imfihlo ihlala kusizindalwazi.
Amazwana e-Front adinga umbhali
Amazwana ku-Front avela ngegama lelungu leqembu, futhi i-API iyalidinga. Yilokho okuphathwa lapha yinkambu ebhalelwe umenzeli — akukhona ukungena, i-ID nje enegama elibhalwa enothini.
I-Gorgias idinga imibuzo emibili esikhundleni sowodwa
Uhlu lwayo lwamathikithi luhlunga ngo- customer_id kuphela — asikho isihlungi se-imeyili. Ngakho ibhuloho liqala libheke ikhasimende, bese libuza amathikithi alo. Futhi alikwazi ukuhlunga ngesimo, ngakho ithikithi elivuliwe likhethwa ohlangothini lwethu, njengoba sekwenziwa ku-Freshdesk.
Zonke izimpawu zokuhweba ezishiwo lapha zingezabanikazi bazo. I-MousePlayer ayinabo ubudlelwano bebhizinisi nalaba bahlinzeki.