Ukuhlanganisa ingxoxo nemethadatha

1. Ukuhlanganisa kusebenza kanjani

Lapho isivakashi sithinta iqembu lakho losizo ngewijethi yengxoxo kusayithi, abenzeli bosizo bavame ukuthola kunzima ukuqonda lokho umsebenzisi abhekene nakho. Ukucela amakhasimende izithombe-skrini noma izinyathelo zokuphinda inkinga kudala izithiyo kubambezele nokuxazulula.

Ibhuloho elithi MousePlayer Chat Metadata Bridge lixazulula lokhu ngokusebenzisa umqaphi wangemuva ozenzakalelayo (initChatMetadataBridge) ngaphakathi kwesiphequluli. Lapho livuliwe, umbhalo wohlelo wokulandelela uthola ukuthi ikhona yini i- Intercom, LiveChat, noma Zendesk ekhasini bese ufaka ngokuzenzakalela imfanelo yangokwezifiso equkethe i-URL eqondile yokudlala ngokuchofoza okungu-1 (mouseplayer_session_url) kumethadatha yeseshini yengxoxo.

Akukho ukubambezeleka & ukuphinda uzame ngokuzenzakalela: Ngenxa yokuthi amawijethi engxoxo abukhoma avame ukulayisha ngokuzimela ngemva kokulayisha ikhasi, i-MousePlayer iphinda ihlole ukutholakala kwewijethi njalo ngemizuzwana engu-3 ukuze iqinisekise ukuthi izixhumanisi zeseshini zinamathiselwa ngaphandle kokuncintisana kwezinqubo.

2. Ukuvula ukuhlanganisa

Ungavula ibhuloho lengxoxo ebukhoma ngeswishi yethu yedeshibhodi engenakhodi noma ngesandla ngento yokusetha ye-JavaScript.

Indlela A: ukuvula ngaphandle kwekhodi ngedeshibhodi (kuyanconywa)

Ngena ku-akhawunti yakho ye-MousePlayer uye kokuthi Amasayithi Akho.
Chofoza inkinobho ethi Izilungiselelo / Ukuhlanganisa eduze kwesizinda osiqondile.
Ewindini lengxoxo Lokuhlanganisa, shintsha Vula Ibhuloho Lemethadatha Yengxoxo Ebukhoma kube ON.
Khetha umhlinzeki wakho (Intercom, LiveChat noma Zendesk) bese uchofoza Gcina Izilungiselelo. Ushintsho lusebenza ngokushesha kubo bonke abasebenzisi abasebenzayo.

Indlela B: ukusetha umbhalo wohlelo ngesandla

Uma ufaka i-MousePlayer ngokuqondile kukhodi ngaphandle kwesilayishi sokusetha esikude, dlulisa chat_bridge_active: true ngaphakathi kwento yakho ethi window.mp_config :

<script> window.mp_config = { channel: 'YOUR_CHANNEL_ID', chat_bridge_active: true, chat_provider: 'intercom' // 'intercom', 'livechat', or 'zendesk' }; </script>

3. Ukuhamba kwedatha kwezobuchwepheshe ngomhlinzeki

Kuye ngesofthiwe yengxoxo yakho, i-MousePlayer ibiza indlela ye-SDK yomhlinzeki ukuze ixhumanise i-URL yokudlala kabusha esebenzayo:

Umhlinzeki wengxoxo	Indlela ye-JavaScript esetshenziswayo	Ukhiye wemethadatha ofakiwe
Intercom	`window.Intercom('update', { ... })`	`mouseplayer_session_url`
LiveChat	`window.LiveChatWidget.call('set_session_variables', { ... })`	`mouseplayer_session_url`
Zendesk	`window.zE('webWidget', 'identify', { ... })`	`mouseplayer_session_url`

4. Kubukeka kanjani kuzixhumi ezibonakalayo zabenzeli

Lapho kuvuliwe, abenzeli bosizo bazobona isixhumanisi esiqondile seseshini ebukhoma ngaphakathi kwedeshibhodi yabo noma nini lapho umsebenzisi eqala ingxoxo.

1. Ukubuka kwebhokisi lokungenayo le-Intercom

Lapho umenzeli evula ingxoxo ku-Intercom, isixhumanisi sivela kubha eseceleni kwesokudla ngaphansi kwephaneli ethi Idatha Yomsebenzisi / Izimfanelo Zangokwezifiso . Abenzeli bangachofoza i-URL ukuze bavule ngokushesha ukudlala kabusha kwethiyetha ye-MousePlayer kuthebhu entsha yesiphequluli.

2. Uhlelo lomenzeli lwe-LiveChat

Ohlelweni lomenzeli lwe-LiveChat, iya kubha eseceleni kwesokudla yewindi lengxoxo esebenzayo bese unweba isigaba esithi Imininingwane → Okuguquguqukayo Kwangokwezifiso . Okuguquguqukayo okuthi mouseplayer_session_url kuboniswa njengesixhumanisi esichofozekayo.

3. Indawo yokusebenzela yomenzeli ye-Zendesk

Ngaphakathi kwendawo yokusebenzela yomenzeli ye-Zendesk, bheka iphaneli ethi Umongo Wekhasimende / Imininingwane Yomsebenzisi ngakwesokudla kokubuka ithikithi. Isixhumanisi semethadatha sisohlwini lwezinkambu zephrofayela yomsebenzisi zangokwezifiso, okuvumela ukuphequlula ndawonye bukhoma nokulungisa amaphutha ngokushesha.

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