Izinhlolovo nezwi lekhasimende

1. Okwenziwayo

Lapho umuntu ephendula inhlolovo kusayithi lakho, ibhuloho selivele linamathisele isixhumanisi sokurekhodiwe kwakhe njengemfanelo kuleyo mpendulo. Uvula impendulo, uchofoze isixhumanisi, ubuke lokho abekwenza ngaphambi nje kokukunikeza lawo maphuzu.

Lisebenza ngokuphelele esipheqululini, ngaphakathi kwethuluzi lenhlolovo osuvele ulifakile. Azikho iziqinisekiso zokungena okufanele uzisethe, akukho okuphuma ngeseva yethu, futhi ukulivala kulisusa ngokuphelele.

2. Amathuluzi amathathu akwamukela ngokuqondile, wonke amanye amukela okuguquguqukayo

Ukwahlukanisa akukhethiwe nje — kulandela lokho ithuluzi ngalinye elikwamukela ngempela, esikuhlolile kunokuba sikuqagele.

Ithuluzi	Kanjani
Hotjar	njengemfanelo yomsebenzisi, nge-Identify API — kuvela kuzo zombili izimpendulo zenhlolovo nezempendulo
Survicate	njengemfanelo yomphenduli; amadokhumenti alo avumela ngokusobala ukusetha lokhu ngemva kokulayisha kombhalo wohlelo
Delighted	njengesici senhlolovo yewebhu
Bonke abanye	window.mouseplayerSessionUrl

Inketho yesine ayiyona eyisipele

I-Qualtrics iqoqa idatha efakiwe lapho okuqukethwe kulayisha, futhi iyifunda kokuguquguqukayo kwekhasi. I-Typeform yamukela izinkambu ezifihliwe ngesikhathi sokufaka kuphela. Akukho kuzo okungamukela imfanelo kamuva — ngakho kuzo zombili okuguquguqukayo okumane kukhona kusenesikhathi kuyindlela ebhalwe kumadokhumenti, hhayi ukuzungeza inkinga.

Kusekela nanoma yiliphi elinye ithuluzi elingafunda ekhasini, okungamathuluzi amaningi. Ku-Qualtrics ufanisa inkambu yedatha efakiwe nokuguquguqukayo kwe-JavaScript; ku-Typeform ukudlulisa njengenkambu efihliwe ekusetheni kokufaka.

3. Imininingwane emibili ebingadala izinkinga

I-Delighted iyasongwa, ayiqaliswa

Asiziqalisi izinhlolovo — yisinqumo sakho nendlela yenhlolovo yakho. Okwenziwa yibhuloho ukusonga ukubiza okukhona okuthi delighted.survey() kanye, ukuze noma nini lapho wena uqalisa inhlolovo, isici sesivele sinamathiselwe. Ibhuloho eliziqalisa lona izinhlolovo belizobonisa izivakashi zakho inhlolovo ezingafanelanga ukuyithola.

Ithuluzi lenhlolovo livame ukulayisha ngemva kwethu

Ngakho ibhuloho liphinda lizame: imizamo engamashumi amabili ehlukaniswe uhhafu womzuzwana, bese liyama. Ukuzama kanye bekuzophuthelwa cishe yizo zonke izimo; ukubuza okungapheli bekuzogcina isibali-sikhathi sisebenza ngethuluzi elingasoze lafika. Yisona sivumelwano abasisebenzisayo abaxhumanisi bemvume, ngesizathu esifanayo.

4. Okungenziwa ngakho

• Bonke abanganelisekile sebengabukwa. Hlela izimpendulo zakho ze-NPS ngamaphuzu, uvule eziphansi kakhulu, ubuke iseshini. Isizathu samaphuzu angu-2 sivame ukuba imizuzwana ethile engamashumi amabili, hhayi umuzwa ojwayelekile.
• Izimpendulo zombhalo okhululekile sezicaca. “Ukukhokha bekudida” kungumusho; okurekhodiwe kubonisa ukuthi yisiphi isinyathelo, futhi kuvame ukubonisa ukuthi umuntu ubeqinisile.
• Ukuncoma nakho kuwubufakazi. Iseshini yomuntu okuncomayo ibonisa indlela esebenzile, enenani elifanayo naleyo engasebenzanga.

Ngoba isixhumanisi siyimfanelo evamile yeseshini, sihamba siye noma kuphi lapho ithuluzi lakho lenhlolovo lithumela khona izimpendulo zalo — ekuthekeliseni kwakho inqolobane yedatha, ku-CRM yakho noma esiteshini se-Slack, ngaphandle kokunye ukusetha ohlangothini lwethu.