Iinkqubo zoncedo & namatikiti
Ukurekhoda kufakwa njengenqaku langaphakathi kwitikiti esele livulwe ngumsebenzi wakho - hayi njengomba omtsha ongacelwanga mntu.
1. Umbuzo lo msebenzi obufanele ukuwuphendula kuqala
Leliphi itikiti?
Ukwenza itikiti ngeseshoni nganye echongiweyo kungaba yingxolo engafunekiyo: iqela lakho loncedo lingafumana imiba engavulwanga mntu. Ukongeza inqaku kwitikiti ngalinye umntu awakhe walibhala nako kungaba yingxolo, nje kancinci.
Ngoko: inqaku langaphakathi kwelona tikiti litsha LIVULIWEYO lomthumeli. Ukuba akukho tikiti livuliweyo, akukho nto yenzekayo kwaphela. Ngolo hlobo asize senze umba ongaqalwanga ngumthengi wakho, kwaye umsebenzi ufumana ukurekhoda kanye apho sele ejonge khona.
Langaphakathi, lingaze libe leloluntu. Ikhonkco likhokelela kwiMousePlayer. Umthengi wakho akafanele alibone, kwaye ebengenakukwazi ukulilandela noko.
2. Zendesk Support neFreshdesk
Zombini ziyaxhaswa, kwaye zenza umsebenzi ofanayo ngeendlela ezahlukeneyo. Akufuneki uzixhalabise ngaloo nto - kodwa ichaza ukuba kutheni ifomu icela izinto ezahluke kancinane.
| Zendesk Support | Freshdesk | |
|---|---|---|
| Idomeyini engaphantsi | acme evela kwi-acme.zendesk.com | acme evela kwi-acme.freshdesk.com |
| Imeyile yomsebenzi | iyafuneka - iZendesk ingena njenge email/token | ayifuneki, yishiye ingenanto |
| Ithokheni ye-API | Admin Center → Apps and integrations → APIs | Iisetingi zeprofayili yakho |
| Inqaku liba | luphawulo lwangaphakathi kwitikiti | linqaku labucala kwitikiti |
Ncamathelisa i-URL epheleleyo kwindawo yedomeyini engaphantsi ukuba kulula - siyinciphisa ibe yinxalenye esiyifunayo, ngoko https://acme.zendesk.com/agent/tickets/1 iba acme.
3. Isebenza nini
Xa iseshoni ichongwa - xa isayithi yakho ibiza MousePlayer.setUserId(), xa uqhagamshelo lwethu lohlalutyo lufunda isichongi esahlukileyo, okanye xa iseva yakho ibiza indawo yokuphela yokuchonga.
Kuphela ngedilesi yeimeyile
Itikiti lelomthumeli, kwaye inkqubo yoncedo imazi loo mthumeli ngeimeyile yakhe. Inombolo yesivumelwano ayikhokeleli ndawo apho, ngoko akukho nto ithunyelwayo.
Kuphela kumatikiti avuliweyo
Amatikiti asonjululweyo navaliweyo ayatsitywa. Inqaku kumba ongasajongwayo mntu alincedi mntu, kwaye beliya kubuyisela itikiti elivaliweyo phambi kwabasebenzi bakho ngaphandle kwesizathu.
Ukuba umthumeli akanatikiti livuliweyo, oku kubalwa njengokugqityiweyo, hayi ukusilela - yimeko eqhelekileyo, kwaye ukuzama kwakhona akuyi kutshintsha nto.
4. Okubonwa ngumsebenzi
Inqaku langaphakathi elinye: MousePlayer: ukurekhodwa kweseshoni evela ku-<email> lilandelwe likhonkco. Ngokucofa kube kanye ubukela oko umntu akwenzileyo ngokwenene, kanye ecaleni koko akubhalileyo ngako.
Apho oku kuluncedo khona
- Amatikiti athi “Ayisebenzi”. Ukurekhoda kudla ngokubonisa ngemizuzwana engamashumi amabini oko kungaboniswa yimijikelo emithathu yeimeyile.
- Amanyathelo okuphinda kuveliswe ingxaki ekungekho mntu ukwaziyo ukuwaphinda. Awusawadingi - unayo iseshoni.
- Ukucofa ngomsindo nokucofa okungaphendulwayo umthengi angaze akukhankanye, kuba ecinga ukuba imveliso isebenza ngolo hlobo.
Ithokheni ayize iphume kwiseva yethu
Igcinwa ifihliwe nge-AES-256-GCM, ayiphindi iboniswe emva kokugcina, kwaye ngabom ayifakwa kumgca wangaphakathi othwala umsebenzi.
5. Help Scout, Front neGorgias
Ezinye iinkqubo zoncedo ezintathu. Zontathu zifaka inqaku langaphakathi kwincoko evuliweyo, kwaye zontathu zenza oko ngeendlela ezahlukeneyo.
| Okunikayo | Idomeyini engaphantsi | |
|---|---|---|
| Help Scout | isichongi somxhasi nemfihlo yomxhasi yesicelo sangaphakathi | ayifuneki |
| Front | ithokheni ye-API nesichongi selungu leqela | ayifuneki |
| Gorgias | imeyile yomsebenzi nesitshixo se-API | iyafuneka |
IHelp Scout iyatshintshiselana ngaphambi kokuthetha
Ayamkeli imfihlo yomxhasi ngqo. Uqhagamshelo luqala ngokuyitshintshisa ngethokheni yokufikelela yexesha elifutshane - indlela yeenkcukacha zomxhasi, eyenzelwe uqhagamshelo oluzisebenzelayo endaweni yomsebenzisi. Ithokheni ihlala kwimemori ngexesha lobomi bayo; imfihlo ihlala kwisiseko sedatha.
Amagqabantshintshi eFront afuna umbhali
Igqabantshintshi kwiFront livela egameni lelungu leqela, kwaye i-API ifuna elinye. Yiloo nto igcinwa yindawo ephawulwe ngegama lomsebenzi apha - asiyongcaciso yokungena, sisichongi nje segama elithwalwa linqaku.
IGorgias ifuna imibuzo emibini endaweni yomnye
Uluhlu lwayo lwamatikiti luhluza nge customer_id kuphela - akukho sihluzi seimeyile. Ngoko uqhagamshelo luqala ngokukhangela umthengi luze lubuze amatikiti akhe emva koko. Alukwazi nokuhluza ngemeko, ngoko itikiti elivuliweyo likhethwa kwicala lethu, kanye njengoko sele kusenziwa kwiFreshdesk.
Zonke iimpawu zorhwebo ezikhankanywe apha zezabanini bazo. IMousePlayer ayinabudlelwane bezoshishino naba baboneleli.