Uqhagamshelo lweewijethi zeIntercom, LiveChat & Zendesk

Xhasa amaqela akho oncedo lwabathengi nawokuthengisa ngokufaka amakhonkco okudlala kwakhona iiseshoni ezisebenzayo ngqo kwiiwijethi zakho zencoko engqo ozithandayo.

1. Indlela olusebenza ngayo uqhagamshelo

Xa undwendwe luqhagamshelana neqela lakho loncedo ngewijethi yencoko esesayithini, abasebenzi boncedo badla ngokusokola ukuqonda oko umsebenzisi ajongene nako. Ukucela abathengi imifanekiso yesikrini okanye amanyathelo okuphinda bavelise ingxaki kudala imiqobo kuze kulibazise ukusombulula.

Uqhagamshelo lwemethadatha yencoko lweMousePlayer lusombulula oku ngokuqhuba umqwalaseli ozenzekelayo ngasemva (initChatMetadataBridge) ngaphakathi kwesikhangeli. Xa luvuliwe, isikripthi sokulandelela sibona ukuba Intercom, LiveChat, okanye Zendesk ikwiphepha na, size sifake ngokuzenzekelayo iatribhyuthi eyenzelwe wena ene-URL yokudlala ngqo ngokucofa oku-1 (mouseplayer_session_url) kwimethadatha yeseshoni yencoko.

Akukho kulibaziseka & ukuzama kwakhona ngokuzenzekelayo: Kuba iiwijethi zencoko engqo zidla ngokulayishwa ngokuzimeleyo emva kokulayishwa kwephepha, iMousePlayer iphinda ijonge ngokuzenzekelayo ukuba iwijethi ikhona na qho emva kwemizuzwana eyi-3, ukuze amakhonkco eeseshoni aqhotyoshelwe ngaphandle kweengxaki zexesha lokuqalisa.

2. Indlela yokuvula uqhagamshelo

Ungavula uqhagamshelo lwencoko engqo ngeswitshi yethu yedeshibhodi engadingi khowudi okanye ngesandla ngento yoseto lweJavaScript.

Indlela A: ukuvula ngaphandle kwekhowudi ngedeshibhodi (kuyacetyiswa)

  1. Ngena kwiakhawunti yakho yeMousePlayer uze uye ku Iiwebhusayithi zakho.
  2. Cofa iqhosha elithi Iisetingi / Uqhagamshelo ecaleni kwedomeyini ojolise kuyo.
  3. Kwifestile yoqhagamshelo, tshintshela Vula uqhagamshelo lwemethadatha yencoko engqo ku ON.
  4. Khetha umboneleli wakho (Intercom, LiveChat okanye Zendesk) uze ucofe Gcina iisetingi. Utshintsho lusebenza ngoko nangoko kubo bonke abasebenzisi abasebenzayo.

Indlela B: ukuseta isikripthi ngesandla

Ukuba ubhala iMousePlayer ngqo kwikhowudi ngaphandle komlayishi woseto olukude, dlulisa chat_bridge_active: true ngaphakathi kwento yakho ethi window.mp_config :

<!-- MousePlayer SDK with Chat Bridge Enabled --> <script> window.mp_config = { channel: 'YOUR_CHANNEL_ID', chat_bridge_active: true, chat_provider: 'intercom' // 'intercom', 'livechat', or 'zendesk' }; </script>

3. Ukuhamba kwedatha yobugcisa ngokomboneleli

Ngokuxhomekeka kwisoftware yakho yencoko, iMousePlayer ibiza indlela ye-SDK yomboneleli ukudibanisa i-URL yokudlala esebenzayo:

Umboneleli wencoko Indlela yeJavaScript eqhutywayo Isitshixo semethadatha esifakiweyo
Intercom window.Intercom('update', { ... }) mouseplayer_session_url
LiveChat window.LiveChatWidget.call('set_session_variables', { ... }) mouseplayer_session_url
Zendesk window.zE('webWidget', 'identify', { ... }) mouseplayer_session_url

4. Ijongeka njani kujongano lwabasebenzi

Xa luvuliwe, abasebenzi boncedo babona ikhonkco elingqo kwiseshoni esebenzayo ngaphakathi kwideshibhodi yabo qho umsebenzisi eqala incoko.

1. Umboniso weIntercom Inbox

Xa umsebenzi evula incoko kwiIntercom, ikhonkco livela kwibar esecaleni ngasekunene phantsi kwephaneli ethi User Data / Custom Attributes . Abasebenzi bangacofa i-URL ukuze bavule ngoko nangoko ukurekhoda kweMousePlayer Theatre kwithebhu entsha yesikhangeli.

2. Isicelo sabasebenzi seLiveChat

Kwisicelo sabasebenzi seLiveChat, yiya kwibar esecaleni ngasekunene yefestile yencoko esebenzayo uze wandise icandelo elithi Details → Custom Variables . Ivariyebheli ethi mouseplayer_session_url iboniswa njengekhonkco elicofekayo.

3. Indawo yokusebenza yabasebenzi yeZendesk

Ngaphakathi kweZendesk Agent Workspace, jonga iphaneli ethi Customer Context / User Information ngasekunene komboniso wetikiti. Ikhonkco lemethadatha lidweliswe phantsi kweendawo zeprofayili yomsebenzisi ezenzelwe wena, livumele ukubukela kunye ngqo nokufumana iimpazamo ngoko nangoko.

Zonke iimpawu zorhwebo ezikhankanywe apha zezabanini bazo. IMousePlayer ayinabudlelwane bezoshishino naba baboneleli.