Uphando nelizwi lomthengi
Amanqaku eNPS ayi-2 ngaphandle komongo linani nje. Kwa-2 ecaleni kwemizuzwana engamashumi amabini ebangele oko sisiphumo esiqondakalayo.
1. Okwenziwayo
Xa umntu ephendula uphando kwisayithi yakho, uqhagamshelo lusele luqhoboshele ikhonkco lokurekhoda kwakhe njengeatribhyuthi yaloo mpendulo. Uvula impendulo, ucofe ikhonkco, ubukele oko ebekwenza kanye ngaphambi kokuba akunike loo manqaku.
Lusebenza ngokupheleleyo kwisikhangeli, ngaphakathi kwesixhobo sophando osele usifakile. Akukho nkcukacha zokungena ezisetwayo, akukho nto iphuma ngeseva yethu, kwaye ukuluvala kulususa ngokupheleleyo.
Akukho nto malunga nomphenduli ibuyela kuthi. Olu qhagamshelo luyabhala; alufundi. Impendulo yophando ihlala kwisixhobo sakho sophando.
2. Izixhobo ezintathu ziyamkela ngqo, zonke ezinye zamkela ivariyebheli
Olu lwahlulo alukhethwanga nje - lulandela oko kwamkelwa sisixhobo ngasinye ngokwenene, esakujongayo endaweni yokukuqikelela.
| Isixhobo | Indlela |
|---|---|
| Hotjar | njengeatribhyuthi yomsebenzisi, ngeIdentify API - ivela kwiimpendulo zophando nezengxelo |
| Survicate | njengeatribhyuthi yomphenduli; amaxwebhu ayo avumela ngokucacileyo ukuseta ezi emva kokuba isikripthi silayishiwe |
| Delighted | njengepropati kuphando lwewebhu |
| Zonke ezinye | window.mouseplayerSessionUrl |
Ukhetho lwesine aluyondlela yokugqibela yokusombulula
IQualtrics iqokelela idatha efakiweyo xa umxholo uboniswa, ize iyifunde kwivariyebheli yephepha. ITypeform yamkela iindawo ezifihliweyo kuphela xa ifakwa. Akukho nanye enokwamkela iatribhyuthi emva koko - ngoko kuzo zombini ivariyebheli ekhoyo nje, kwangoko yindlela echazwe kumaxwebhu, hayi indlela yokujikeleza ingxaki.
Ikwaxhasa zonke ezinye izixhobo ezinokufunda kwiphepha, ezizezona zininzi. KwiQualtrics unxulumanisa indawo yedatha efakiweyo nevariyebheli yeJavaScript; kwiTypeform uyidlulisa njengendawo efihliweyo kuseto lokufakela.
3. Iinkcukacha ezimbini ezinokubangela ingxaki
IDelighted iyasongwa, ayiqaliswa
Asiqalisi uphando - sisigqibo sakho nemithetho yakho yophando. Okwenziwa luqhagamshelo kukusonga ekhoyo ethi delighted.survey() kube kanye, ukuze qho wena uqalisa uphando, ipropati ibe sele iqhotyoshelwe. Uqhagamshelo oluziqalisela uphando beluya kubonisa iindwendwe zakho uphando ezingalubangelanga.
Isixhobo sophando sidla ngokulayishwa emva kwethu
Ngoko uqhagamshelo luphinda luzame: imizamo engamashumi amabini ngamaxesha esiqingatha somzuzwana, kuze kume. Umzamo omnye unokuphosa phantse zonke iimeko; ukubuza okungapheliyo kungagcina isibali-xesha sisebenza kwisixhobo esingasoze sifike. Kukubeka umlinganiselo ofanayo nokwenziwa ziziqhelanisi zemvume, ngenxa yesizathu esifanayo.
Kwaye kukho uqinisekiso olubaluleke ngakumbi kunokuba lubonakala: ukusonga kwenzeka kube kanye kanye. Umyalezo wethu woseto ufika kwakhona qho uqhagamshelo lubuyiselwa, kwaye ngaphandle kolu qinisekiso delighted.survey ibiya kusongwa izihlandlo ezininzi.
4. Omawukwenze ngako
- Wonke umntu onganelisekanga unokubukelwa. Hlela iimpendulo zakho zeNPS ngamanqaku, uvule eyona inamanqaku aphantsi, ubukele iseshoni. Isizathu sika-2 sidla ngokuba yimizuzwana ethile engamashumi amabini, hayi imvakalelo eqhelekileyo.
- Iimpendulo zombhalo ovulelekileyo azisayi kuba mfiliba. “Ukuhlawula bekubhidekisa” sisivakalisi; ukurekhoda kukubonisa inyathelo, kwaye amaxesha amaninzi kubonise ukuba umntu ebenyanisile.
- Nokuncoma bubungqina. Iseshoni yomntu oncomayo ibonisa indlela esebenzileyo, enexabiso elilingana nale ingasebenzanga.
Kuba ikhonkco liyiatribhyuthi yeseshoni eqhelekileyo, lihamba nakuyo yonke indawo isixhobo sakho sophando esithumela kuyo iimpendulo zaso - kukhuphelo lwendawo yakho yokugcina idatha, kwiCRM yakho okanye kwijelo leSlack, ngaphandle koseto olongezelelweyo kwicala lethu.
Zonke iimpawu zorhwebo ezikhankanywe apha zezabanini bazo. IMousePlayer ayinabudlelwane bezoshishino naba baboneleli.