Haɗin widgets na Intercom, LiveChat & Zendesk

1. Yadda haɗin yake aiki

Idan baƙo ya tuntuɓi ƙungiyar taimako ta widget na tattaunawa a gidan yanar gizo, ma’aikatan taimako sukan sha wahalar fahimtar abin da mai amfani yake fuskanta. Neman hotunan allo ko matakan sake samar da matsala daga abokan ciniki yana haifar da cikas da jinkirta warwarewa.

Gadar bayanan tattaunawa ta MousePlayer tana warware wannan ta gudanar da mai sa ido na baya na atomatik (initChatMetadataBridge) a cikin burauza. Bayan kunnawa, rubutun bin diddigi yana gano ko Intercom, LiveChat, ko Zendesk yana cikin shafi kuma yana saka siffa ta musamman mai ɗauke da URL na sake kunnawa kai tsaye da dannawa 1 (mouseplayer_session_url) cikin metadata na zaman tattaunawa ta atomatik.

2. Yadda ake kunna haɗin

Ana iya kunna gadar tattaunawa da maɓallin dashboard marar buƙatar lamba ko da hannu ta object na saitin JavaScript.

Hanya A: kunnawa ta dashboard ba tare da lamba ba (shawara)

1. A shiga asusun MousePlayer a je Gidajen yanar gizo.
2. A danna maɓallin Saituna / Haɗe-haɗe kusa da domain da ake nufi.
3. A tagar Haɗe-haɗe, a sauya Kunna gadar bayanan tattaunawa kai tsaye zuwa ON.
4. A zaɓi mai samarwa (Intercom, LiveChat, ko Zendesk) a danna Ajiye saituna. Sauyin yana fara aiki nan take ga duk masu amfani masu aiki.

Hanya B: saita rubutu da hannu

Idan an rubuta MousePlayer kai tsaye ba tare da mai ɗauko saitin nesa ba, a bayar da chat_bridge_active: true a cikin object na window.mp_config :

3. Gudun bayanan fasaha ga kowane mai samarwa

Gwargwadon manhajar tattaunawa, MousePlayer yana kiran hanyar SDK ta mai samarwa don haɗa URL na sake kunnawa mai aiki:

Mai samar da tattaunawa	Hanyar JavaScript da aka gudanar	Mabuɗin metadata da aka saka
Intercom	window.Intercom('update', { ... })	mouseplayer_session_url
LiveChat	window.LiveChatWidget.call('set_session_variables', { ... })	mouseplayer_session_url
Zendesk	window.zE('webWidget', 'identify', { ... })	mouseplayer_session_url

4. Yadda yake bayyana a fuskokin ma’aikata

Bayan kunnawa, ma’aikatan taimako za su ga hanyar kai tsaye zuwa zama mai aiki a dashboard na ma’aikacinsu duk lokacin da mai amfani ya fara tattaunawa.

1. Duban akwatin saƙonnin Intercom

Idan ma’aikaci ya buɗe tattaunawa a Intercom, hanyar tana bayyana a gefen dama ƙarƙashin allon Bayanan mai amfani / Siffofi na musamman . Ma’aikata za su iya danna URL don fara sake kunnawar MousePlayer Theatre nan take a sabon shafin burauza.

2. Manhajar ma’aikaci ta LiveChat

A manhajar ma’aikaci ta LiveChat, a je gefen dama na tagar tattaunawa mai aiki a faɗaɗa sashen Cikakkun bayanai → Masu canzawa na musamman . Mai canzawa na mouseplayer_session_url yana bayyana a matsayin hanyar da ake iya dannawa.

3. Wurin aikin ma’aikaci na Zendesk

A Wurin aikin ma’aikaci na Zendesk, a duba allon Mahallin abokin ciniki / Bayanan mai amfani a gefen dama na duban tikiti. Hanyar metadata tana ƙarƙashin filayen bayanan mutum na musamman na mai amfani, don kallon tare kai tsaye da gano kurakurai nan take.