Isku-xirka widgets-ka Intercom, LiveChat & Zendesk

Xooji kooxahaaga taageerada macaamiisha iyo iibka adigoo xiriirrada dib-u-ciyaarista fadhiga toos ugu daraya widgets-kaaga chat-ka tooska ah ee aad doorbidayso.

1. Sida isku-xirku u shaqeeyo

Marka booqde kula xiriiro kooxdaada taageerada widget chat oo websaytka saaran, wakiillada taageeradu badanaa waxay ku dhibtoodaan fahamka waxa isticmaaluhu la kulmayo. Weydiinta macaamiisha sawirro shaashad ama tallaabooyinka dib-u-soo-saaridda waxay abuurtaa caqabad oo dib u dhigtaa xallinta.

Buundada MousePlayer Chat Metadata ayaa tan xallisa iyadoo watcher otomaatig ah oo gadaasha shaqeeya (initChatMetadataBridge) ku socodsiisa biraawsarka. Marka la hawlgeliyo, iskribtiga dabagalku wuxuu ogaadaa in Intercom, LiveChat, ama Zendesk bogga ku jiro, wuxuuna si otomaatig ah ugu daraa sifo gaar ah oo wadata URL-ka dib-u-ciyaarista ee tooska ah ee 1-gujin ah (mouseplayer_session_url) metadata fadhiga chat.

Dib-u-dhac la'aan & isku day otomaatig ah: Sababtoo ah widgets-ka chat tooska ahi badanaa si asynchronous ah ayay u rarmaan marka boggu raro ka dib, MousePlayer si otomaatig ah ayuu mar kale u hubiyaa helitaankooda 3-dii ilbiriqsiba si loo hubiyo in xiriirrada fadhiga la lifaaqo iyada oo aan race conditions jirin.

2. Sida loo hawlgeliyo isku-xirka

Waxaad hawlgelin kartaa buundada chat tooska ah adigoo adeegsanaya beddelahayaga dashboard ee aan koodhka lahayn ama gacanta u maraya walaxda dejinta JavaScript.

Habka A: hawlgelin koodh la'aan ah oo Dashboard ah (lagu talinayo)

  1. Gal akoonkaaga MousePlayer oo tag Websaytyadaada.
  2. Guji batanka Dejimaha / Isku-xirrada ee ku xiga domain-kaaga bartilmaameedka.
  3. Daaqadda Isku-xirrada, u beddel Hawlgeli Buundada Metadata ee Chat Tooska ah xaaladda ON.
  4. Dooro bixiyahaaga (Intercom, LiveChat ama Zendesk) oo guji Kaydi dejimaha. Isbeddelku isla markiiba ayuu u dhaqan gelayaa dhammaan isticmaalayaasha firfircoon.

Habka B: dejinta iskribtiga ee gacanta

Haddii aad MousePlayer si toos ah koodhka ugu qorto adigoon adeegsan rariyaha dejinta fog, ku gudbi chat_bridge_active: true gudaha walaxdaada window.mp_config :

<!-- MousePlayer SDK with Chat Bridge Enabled --> <script> window.mp_config = { channel: 'YOUR_CHANNEL_ID', chat_bridge_active: true, chat_provider: 'intercom' // 'intercom', 'livechat', or 'zendesk' }; </script>

3. Socodka xogta farsamo ee bixiye kasta

Iyadoo ku xiran software-kaaga chat, MousePlayer wuxuu wacaa habka SDK ee bixiyaha u gaar ah si loo xiro URL-ka dib-u-ciyaarista ee firfircoon:

Bixiyaha chat Habka JavaScript ee la fuliyo Furaha metadata ee lagu daro
Intercom window.Intercom('update', { ... }) mouseplayer_session_url
LiveChat window.LiveChatWidget.call('set_session_variables', { ... }) mouseplayer_session_url
Zendesk window.zE('webWidget', 'identify', { ... }) mouseplayer_session_url

4. Sida uu uga muuqdo wajiyaasha wakiilka

Marka la hawlgeliyo, wakiillada taageeradu waxay dashboard-kooda wakiilka ku arki doonaan xiriir toos ah oo fadhiga nool ah mar kasta oo isticmaale bilaabo wada-hadal.

1. Aragtida Inbox ee Intercom

Marka wakiil furo wada-hadal Intercom ah, xiriirku wuxuu ka muuqdaa barta dhinaca midig ee hoosta Xogta Isticmaalaha / Sifooyinka Gaarka ah . Wakiilladu way gujin karaan URL-ka si ay isla markiiba dib-u-ciyaarista Masraxa MousePlayer ugu furaan tab biraawsar oo cusub.

2. App-ka wakiilka LiveChat

App-ka wakiilka LiveChat, tag barta midig ee daaqadda chat-ka firfircoon oo ballaari qaybta Faahfaahin → Doorsoomayaasha Gaarka ah . Doorsoomaha mouseplayer_session_url waxaa loo muujiyaa hyperlink la gujin karo.

3. Goobta shaqada wakiilka Zendesk

Gudaha Goobta Shaqada Wakiilka Zendesk, eeg guddiga Macnaha Macmiilka / Macluumaadka Isticmaalaha ee dhinaca midig ee aragtida ticket-ka. Xiriirka metadata wuxuu ku qoran yahay goobaha profile-ka gaarka ah ee isticmaalaha, isagoo suurtagelinaya wada-biraawsarid toos ah iyo baaritaan cilad isla markiiba.

Dhammaan calaamadaha ganacsi ee halkan lagu magacaabay waxaa leh milkiilayaashooda. MousePlayer xiriir ganacsi lama laha bixiyeyaashan.